You have been running a minibus business in bury. At first, you found potential in your newly opened business but after some time, the customers didn’t come often. You went into thinking why this might be happening? The answer can be hiding beneath your customer’s relationship (between the customer and your business). Treating customers the right way is a crucial part.
For example, when I was in Bolton, I heard of a Cheap Coach Hire slogan. I asked to some people that is it the cheapest minibus provider in town?
They laughingly replied, “No. It’s their service that has gone cheap.”
I questioned again and asked, “What about it?”
They replied, “They have abusive people driving the minibus.”
When that was said, I quickly noticed that how a business can go down just by a simple talk. In this article, I will show you 5 ways that will make your customers become repeating customers.
Way #1: Interact with Customers
If a customer tried to contact you by any means (social media, phone, email and etc.) and you didn’t respond to them. This is why your business is going down. When a customer is asked about the company that they have availed services or products from. The experience is the first thing that is told and referred no matter how well the service or product is. Most of the companies know that and they try to respond as quickly as possible and try to interact friendly and politely.
Way #2: Respect Your Customer’s Needs
I have seen many business communities on how they treat their customers. They don’t respect their needs and make customers uncomfortable. When that happens, it doesn’t take any time for a customer to shout about your treatment that you have given. Always find the opportunity to treat the customer and respect what they need. Don’t always follow the rules, give some friendly space and customers will spread the word about how lovely you are with your customers.
Way #3: Always Listen to Your Customers
Listening to the customer is as crucial as profiting from the business. Even if the customer is giving negative reviews about your services, you should always try to listen the full story before answering something that seems inappropriate to the customer and makes the relationship worse. Listening to the customer with patience and answering politely will ensure a strong relationship with the customer and they will love how you take the feedback.
Way #4: Always Satisfy Your Customers
Companies that have satisfactory communication with their customers are outperforming their competition. Why? Because customers who have been given superior communication service always try to be loyal with the companies that they received satisfaction over communication.
Way #5: Take Feedback & Act on it!
Taking feedback is one of the best ways to notice those small mistakes that you are doing which is not making your customers happy or which if implemented, can hugely impact your business in a great way. Customers are always right so you have to listen what they expect from the company and fulfill that expectations to make your customer feel like a valued partner.
Keeping these advises and acting on them will prove a worthy helping hand in your business profitability.
Transportation Blog 